The Accounts Receivable Specialist is responsible for supporting payment processing and managing customer direct-bill deduction activities. This role is a key member of the Finance team and ensures the timely and accurate reconciliation of customer accounts. The position partners closely with Accounting, Pricing, Sales, Marketing, and Collections teams to investigate and resolve billing discrepancies, customer deductions, and payment issues while maintaining strong internal controls and delivering excellent customer service.
Essential Duties and Responsibilities:
Manage customer deduction resolution activities, including research, analysis, and disposition of deductions at the customer account level.
Investigate and resolve customer billing discrepancies, payment issues, and disputed deductions in a timely manner.
Analyze supporting documentation to determine the validity of deductions and determine appropriate resolution actions, including issuing credits or rebilling invoices when necessary.
Identify, code, and document deductions in accordance with internal procedures and control requirements.
Research and investigate unknown or unidentified deductions within assigned accounts.
Communicate deduction outcomes, resolutions, and next steps with internal stakeholders and external customers.
Review and interpret customer contracts to support deduction validation and dispute resolution.
Coordinate with Accounting, Pricing, Marketing, Sales, and Collections teams to resolve billing or payment issues and ensure accurate account reconciliation.
Prepare periodic reporting and analytical information for Accounting, management, and cross-functional business partners.
Maintain accurate documentation and supporting records for deductions, credits, rebills, and audit requests.
Gather and provide supporting documentation for internal and external audit inquiries as needed.
Ensure compliance with company policies, accounting standards, and internal control requirements.
Provide professional and responsive customer service to both internal and external stakeholders.
Assist with special projects and process improvement initiatives as assigned.
Develop and maintain process documentation (DPTs) and support training related to new systems, processes, or procedures.
Participate in professional development and training opportunities aligned with individual development goals.
Perform other related duties as assigned by management.
Additional knowledge and skills:
Strong analytical, problem-solving, and attention-to-detail skills.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency in Microsoft Excel and Outlook.
Strong written and verbal communication skills.
Ability to collaborate effectively in a cross-functional team environment.
Working knowledge of accounting principles and financial statements, including a basic understanding of P&L impacts related to deductions and credits.
Minimum Education and/or Experience:
Minimum of 3 years of experience in an accounting or finance environment with a focus on Accounts Receivable, deductions management, or collections.
Associate degree in Accounting, Business Administration, or related field, or equivalent combination of education and relevant work experience.
