Position Summary
The Digital and IT Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Leads limited scope projects using information technology to enable business improvement and perform critical analysis under limited supervision. |
Responsibilities
Lead and manage infrastructure projects including wireless network upgrades, Network MDF upgrades, OT segmentation, Teams Voice implementation, and other related initiatives.
Provide end-to-end vendor management: coordinate with vendors for procurement, installation, maintenance, and issue resolution.
Deliver tier 1, 2, and 3 technical support for IT infrastructure issues, ensuring timely resolution and minimal impact on business operations.
Utilize ServiceNow for incident, problem, and change management; ensure all changes follow established processes and documentation standards.
Collaborate closely with cross-functional teams, business units, and external partners to ensure seamless project execution and support.
Develop, maintain, and enforce IT infrastructure standards, documentation, and best practices.
Proactively identify infrastructure risks and performance bottlenecks, recommending and implementing solutions.
Manage and prioritize multiple concurrent tasks and projects while maintaining high-quality customer service.
Communicate technical information effectively to both technical teams and non-technical stakeholders.
Travel to remote sites as needed to support infrastructure deployments, upgrades, and troubleshooting.
Foster a positive, engaged, and proactive work environment, encouraging continuous learning and improvement.
Follow established safety and environmental policies, procedures, and methods applicable to the work area.
Provide after-hour technical support as needed.
Perform other duties as necessary.
Qualifications
Qualifications
Required: Bachelor’s degree.
Experience working in a multi-site enterprise environment.
Demonstrated ability to provide tier 1, tier 2, and tier 3 IT infrastructure support.
Project management skills, standards, methods, and techniques
Strong proficiency with ServiceNow platform for incident, problem, and change management.
Solid vendor management experience, including contract negotiation and vendor performance management.
Minimum 4 years of IT System experience
Demonstrated leadership
Experience with Agile methodologies, Azure DevOps
Excellent written and verbal communications
Manufacturing environment, preferred
ITIL Foundation, strongly preferred
CompTIA A+, preferred
CompTIA Tech+, preferred
CompTIA Network+, preferred
Parker Hannifin
Parker Hannifin can be found on and around everything that moves. The company employs approximately 58,000 people in 49 countries around the world and with annual sales exceeding $13 billion dollars. Parker is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace spanets. Parker’s focus on solving some of the world’s greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all.
Parker Mexico is looking for a: Digital & IT Senior Analyst
Language Tags
