First Line Engineer

Job Description:

Position: First Line Engineer
Location: Farnborough HQ (Hybrid working can be agreed)
Working Hours: Full-Time, 40 Hours per week
The role: With technology heavily integrated into our business, your work will help us maintain the highest standard of service that we’re known for by our customers. You’ll partner with colleagues at all levels of the business, each with differing degrees of technical confidence, so your clear communication, friendly nature and practical problem solving will be highly valued.
About us:Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.With operations in the UK, Europe and the Middle East a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.
Responsibilities:

Provide 1st line technical support to end users.
Log and categorise incidents and service requests raised by the customers via the IT portal, email and telephone. Ensure progress notes are added to all incidents/service requests.
Manage 1^st line incidents and requests through to resolution in line with process and SLA .
Provide a professional and customer-focused service through the life cycle of each ticket; manage user expectations by keeping users informed of progress through to ticket resolution.
Escalation to 2nd and 3rd Line to finalise resolution where necessary.
Support new starter process (i.e. create new user AD accounts, create 365 accounts, configure mailboxes, distribution groups) and leaver process.
Write troubleshooting and training documents based on queries you receive.
Carry out software installs and upgrades.
Provide out of office hours on call support, on a rota basis.

Skills, Qualifications and Experience required:

Previous experience within a technical helpdesk environment would be beneficial.
Excellent all-round IT skills including Windows 10 Operating System and Microsoft Office 365 products e.g. Outlook, Word and Excel.
Excellent communicator with a strong emphasis on both verbal and active listening skills.
Excellent problem-solving skills.
Good time management and organisational skills.
Reliable, honest and willing to go the extra-mile.
Excellent customer service skills with a can-do attitude, possesses patience and self-motivation.
Ability to use initiative.
Ability to work to a high standard with attention to detail.

In addition to a Competitive Salary, we will offer you:

Great Work-Life Balance with our Hybrid Working Policy – 4 days in the office, 1 days from home
Competitive Group Pension Scheme
Comprehensive Life Assurance *
Comprehensive Income Protection *
Comprehensive Travel Insurance *
Comprehensive Private Healthcare (after successful passing of probation) *
Free Car Parking
2 Paid Volunteering Days each calendar year (subject to line manager approval)
Investment in Training, Qualifications and Professional Development

*(Subject to insurance underwriting)Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.

Job Ident #: VN1335

Company Details

Gama Aviation Signature

Two Corporate Drive
Suite 1050
Shelton, Connecticut 06484 USA
www.gamasignature.com

Gama Aviation has operations in 45 locations in 17 countries across five continents, making it one of the world’s leading aviation services companies. Its services include line and base maintenance, FBO services, engineering design, aircraft management...

Benefits:
Health, 401K, dental, vision, long-term disability, life insurance

Supported Manufacturers:
Gulfstream, Bombardier, Dassault, Cessna, Hawker Beechcraft and Embraer

Supported Models:

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Job Info

Location

Farnborough, International, International

Type

Permanent

Company Details

Gama Aviation Signature

Two Corporate Drive
Suite 1050
Shelton, Connecticut 06484 USA
www.gamasignature.com