How youll help us Keep Climbing (overview & key responsibilities) Internal Movement Eligibility:Internal Employees: Before applying for this position, please reference the companys Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Every role plays a crucial part in our mission to connect people to people, people to places, and people to potential. Are you results oriented and lead by example? As a Delta Sky Club Lead, you will ensure our members have an outstanding and memorable club experience.Leads support our evolving club environment by fostering a team that promotes collaboration, respect, growth, and shared success. Responsibilities include:Interacting with guests both at check-in and in the club to further improve guests’ loyalty.Assist guests with any rebooking needs.Conflict resolution and problem-solving for guests, team members, and collaborators.Build and maintain positive relationships with vendors and business partners.Ownership of your club’s appearance; ensure it is consistently clean and up to Sky Club standards reporting and following up on any deficiencies.Conduct quality assurance audits. Follow up on audits received and develop strategies for improvement.Mentor team members and maintaining a harmonious environment.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives. 401(k) with generous company contributions up to 9. New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31). In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period. 10 paid holidays per calendar year. Birthing parents are eligible for 12-weeks of paid maternity/parental leave. Non-birthing parents are eligible for 2-weeks of paid parental leave. Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits. Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. Domestic and International space-available flight privileges for employees and eligible family members. Career development programs to achieve your long-term career goals. World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. Recognition rewards and awards through the platform Unstoppable Together. Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
What you need to succeed (minimum qualifications) Consistently prioritizes safety and security of self, others, and personal data. Embrace diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency.Is at least 18 years of age and has authorization to work in the United States.Minimum of 5 years customer-facing experience.Proficiency in English.Strong communication, problem-solving, and delegation skills.Possess basic digital literacy.Flexibility to work morning to evening shifts, weekends, and holidays.
What will give you a competitive edge (preferred qualifications) Previous Management/Supervisory experience over a sales and service oriented team.Proficient user of SNAPP and Delta Term, as well as (LTA) Lounge Tracking Application.High energy, contagious positive demeanor.