Strategy and Operations organization is responsible for executing CX operational rhythms necessary to execute and deliver for the customer today as well as to transform the organization in the future. This role will focus key value streams within the CX organization, specifically focusing on the Commercial Customer Issue Resolution (CIR/JCIR) process. Conduct a comprehensive Value Stream Analysis to identify areas for improvement and develop a Kaizen roadmap to address critical customer concerns. Execute the roadmap to drive measurable improvements in customer experience and operational efficiency. Additionally, the individual will support developing and executing the customer-connected data strategy. This role will focus on leveraging data to enhance productivity within the CX team while delivering a differentiated and exceptional customer experienceJob Description
Roles and Responsibilities
- Establish the VSA for CIR/JCIR, collaborate with Safran, and execute the continuous improvement roadmap to position CIR as the gold standard in the industry.
- Take ownership of the CIR process and work collaboratively with the global team to drive continuous improvements in the process and tools, with a focus on delivering exceptional customer outcomes
- Participate, support a digitally connected thread across CX, including data quality, to deliver and drive improvements in customer experience and self-service
- Implement FLIGHT DECK principles, such as KAIZEN, at key customer sites to address major product issues, reduce associated challenges, and improve the overall customer experience.
- Continue advancing FLIGHT DECK implementation with a focus on value stream mapping, mindset transformation, and delivering measurable results.
- Prioritize, align the key initiatives and projects focused on delivering differentiated customer experience for today and tomorrow and execute them as appropriate.
- Promote, support and execute the One CFM support roadmap to drive consistent customer experience.
- Collaborate seamlessly with the broader CX team and key stakeholders, including but not limited to Safran, product line teams, and digital leadership
Required Qualification
- Bachelor’s degree in engineering or “STEM” Majors (Science, Technology, Engineering and Math)
- Minimum 8 years of relevant work experience
Desired Characteristics
- Strong interpersonal and leadership skills
- Exceptional team player
- Demonstrated ability to analyze and resolve Customer/Commercial problems
- Demonstrated ability to lead complex programs / projects
- Strong oral and written communication skills
Additional Job Description
Additional Information
Compensation Grade
SPB1
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening.
Relocation Assistance Provided: Yes
