Ensure the delivery of a consistently high level product for EK premium customers and that the service suppliers provide the expected level of service.



Job Outline:

• Ensure Premium customers are provided with the highest level of customer service at all times.

• Greet customers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.

• Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained.

• Assist operational staff in a proactive manner, to ensure customer needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit customers, reservation changes and the boarding process from the lounge (where applicable).

• Keep all customers in the lounge informed regarding their fight departure and any other information pertaining to their flight.

• Assist with expeditious and accurate completion of all reports & statistical data, and recording inwards goods and confirmation of invoices. Assist with daily/weekly stock control.

• Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor, Airport Services Manager and other senior staff on duty.

• Conduct various audits as directed by HQ and ensure timely reporting and corrective actions on non-conformance.

• From time to time based on the directions of the Supervisor/Airport Services Manager assist with the airport operations and ticket desk duties.

Airport Operations.Passenger Handling :




:

Minimum `O? Levels or equivalent. Experience: Given the specific requirements at outstations, a minimum of 2 years? experience is required in either Aviation or Hospitality. Knowledge/Skills: Knowledge of Microsoft Word and Excel. Keen interest in the hospitality industry an advantage. Fluency in English and the language of the country within which you are working.

 Salary range: $42,000 - $60,000