Company Description

Join the journey!
Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of best leisure airline in the world several times, and this is just the beginning. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

Your mission
In collaboration with the Sector Manager, the incumbent provides first-level IT and office support to Transat colleagues, delivering a service experience that is human, efficient, and aligned with our values.

Your responsibilities

• Provide Level 1–2 technical support to colleagues, both on site and remotely
• Handle, document, and follow up on requests through a ticketing system
• Deploy, configure, and maintain workstations, software, and IT equipment
• Manage user accounts and access rights in compliance with security policies
• Diagnose and resolve a variety of issues related to IT environments
• Write and keep technical documentation and knowledge bases up to date
• Propose continuous improvements to support processes and tools
• Deliver courteous, professional, and solution-oriented service

Additional Information

Working conditions and benefits

• Full-time position, 37.5 hours per week
• 100 on-site work at the Transat Tower (downtown Montreal)
• 3 weeks of vacation and 5 personal days
• Comprehensive group insurance, including dental care
• Highly advantageous flight ticket privileges

Please note that the internal job title may differ from the title used in this posting.

Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Qualifications

• Diploma in computer science or a related field
• Minimum of 2 years of experience as a Level 1 IT Technician
• Excellent customer service, communication, organizational, and autonomy skills
• Ability to effectively manage priorities and urgent requests in a dynamic environment
• Must already be authorized to work in Quebec
• Technological requirements:
  • Experience with Windows 11, Citrix, Windows 365, Azure, and Office 365
  • Comfort with collaborative digital tools and an interest in AI (e.g., Copilot)
• Language requirements:
  • Oral and written fluency in French and English*
  • A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate frequently in English, both orally and in writing, with colleagues and partners in Quebec and internationally.

Assets

• Knowledge of iPads in a corporate environment
• Experience in a service desk environment
• Experience with Microsoft Copilot